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PETFIT Privacy Policy


Your privacy is important to PETFIT and your personal information is dealt with in terms of the PETFIT Privacy Policy. This privacy statement sets out the practices applicable to the protection of personal information on PETFIT websites.


1. Use of Information

PETFIT is committed to keeping your personal information confidential. PETFIT will make use of your personal information to enhance the services that PETFIT provides to you, and to communicate with you, unless expressly directed by you not to do so.


2. Personal Information

In general, you may visit PETFIT’s website without revealing any personal information. There are times, however, when PETFIT or its partners may request personal information from you.


When visiting the PETFIT Membership site, a request to provide your personal information, for example, your name, address and/or email address will be needed, for example, to correspond with you, to process an order, or to provide you with the services as agreed to in your Contract with PETFIT.


PETFIT will advise you on how it intends to use your personal information before it collects personal information from you. If you inform PETFIT that you do not wish it to use your personal information as a basis for further contact with you, or for any other purpose, it will not do so.


3. Information Security and Quality

PETFIT intends to protect the quality and integrity of your personal information. PETFIT has implemented appropriate technical and organizational information security measures (including, but not limited to, using encryption for transmission of credit card numbers) to assist in keeping your information secure, accurate, current, and complete. However, PETFIT cannot guarantee the security of any information you transmit online, and you do so at your own risk.


PETFIT will make commercially reasonable efforts to respond to your requests to correct inaccuracies in your personal information in a timely manner. To assist PETFIT in correcting inaccuracies in your personal information please return the message containing the inaccuracies to PETFIT with details of the correction requested.


4. Information Collection

To monitor and improve the website, PETFIT may use technology to gather information about your use of the website, including details of your operating system, browser version, domain name, and IP address (the IP address is a string of numbers that tells us which server you are using but does not identify you). The process of gathering the information as described immediately above uses a technology known as “cookies”. If you do not wish us to collect the information your browser should allow the disablement of cookies.


5. Sharing of Information

PETFIT will not sell, rent, or trade your personal information to any third party.


PETFIT will disclose information when lawfully required to do so

  • To comply with any relevant legislation,

  • or any legal process; and

  • By any regulatory authority


Sometimes PETFIT may share aggregated information (for example, demographic data) with its stakeholders and other selected partners, but it will not disclose your personal information to third parties save with your consent or as provided in this privacy statement.


6. Collection of Information by Third Parties

Owners or information system administrators of third-party websites that have links to the PETFIT website may collect personal information about you when you use these links. PETFIT does not control the collection or use of personal information by third parties and this privacy statement does not apply to third parties.


7. Clickstream Data

PETFIT may collect anonymous information from visitors to its websites to help it provide better customer service. For example, PETFIT keeps track of the domains from which people visit its website and also measures visitor activity on its website. In doing so PETFIT ensures the information cannot be used to identify you. This information is sometimes known as "clickstream data". PETFIT or its analytic vendors may use this data to analyse trends and statistics and to help it provide better customer service. If you do not wish your personal information to be used in this way, please notify us.

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